Document Management System — A Framework for Any Business

Who

Booking Group is an expert company in the car rental business and is included in the world's top ten car rental companies. The company's product — the website EconomyBookings.com — is one of the major sites providing a high-quality online booking service for car rentals.

Task and Solution

Booking Group needed to automate the sales processes for thousands of daily users. Our company created an electronic document management system to process customers' reservations, which could automate the process of car booking for over 1,000 suppliers starting from scratch. We fully automated the communication between the customers and rental companies, and our CRM-system has become the major business engine. Under the project, our company also ensures day-to-day operation of the key processes of Booking Group's IT department.

Who

TrialCard is an American supplier of solutions in the healthcare industry and one of the leading medicine promoters in the US market. Being in between the largest pharmaceutical companies and end users (doctors, pharmacists, and patients), TrialCard offers automated solutions for data exchange between all chain participants, from manufacturers to buyers of the medical products.

Task and Solution

The complex document management system decreased the productivity of the TrialCard employees and slowed down the whole work process. With the aim to improve work efficiency, we created a CRM-system that automates work with documents, recipe data, pharmacy requests for medicine, and payments. The system has not only improved the company's business processes but has also become a vital link in the production chain. Our specialists provide long-term support and are constantly improving the user experience.

Who

Nordea is one of the largest banks in Northern Europe. In 2017, Nordea merged its Baltic operations with DNB to form Luminor Bank, which has since become a major independent financial institution in the Baltic States, now owned by Blackstone.

Task and Solution

Nordea's Baltic division managed a complex structure of internal and external document flows across multiple financial processes. The bank required a modern search engine capable of locating the right files among millions of electronic documents of different types. Our company built a document indexing and metasearch system that dramatically reduced lookup times and became an essential tool for daily operations across the bank's departments.

Who

Iizi is one of the leading insurance brokers in Latvia and is included in the top three insurance brokers in the Baltic States. Iizi is the intermediary between insurance companies and their existing and potential customers, offering modern and easy-to-use insurance products for movable and immovable property, health, and travel.

Task and Solution

The key to Iizi's business is an electronic document management system that automates the company management business processes and the information exchange between its customers and the insurance companies. Our company provided the development and long-term support of the systems that ensure the daily work of dozens of employees who provide quality services in the field of insurance of customers' life and property.