Call centre automation · AI voice agent · Your own cloud

Let the agentmake the first call.A person makes every decision.

Your team spends the day on the same call: check it is the right person, ask the same questions, read out the same conditions, type up the answers. An AI voice agent can make that call in a natural voice and hand over a written record.

Binitex builds the agent, the dialler and the call records, and runs them in your own cloud account. We built this for VLAVI Group, a Riga staffing company that hires welders from the Baltics and other EU countries.

Show us your callsSee how it works

How it works

One call, from the campaign to the recruiter’s screen.

The system as it runs for VLAVI. Everything in the dashed frame runs in VLAVI’s own cloud account in the EU. The phone number and the voice agent are in VLAVI’s name too.

How the VLAVI call system worksA recruiter sets up a campaign in the console. The call planner starts each call within the calling hours, and the AI voice agent calls the candidate on VLAVI’s own number. After the call, the recording, the transcript and the answers go to VLAVI’s call records, and the recruiter reads them in the console.VLAVI’s own cloud account · EUcallvoicestart callafter the callcampaign settingsCandidateany phonePhone lineVLAVI’s own numberAI voice agentVLAVI’s script, natural voiceRecruiterany browserCall plannercalling hours and limitsCall recordsrecordings and answersConsolecompany sign-in12345
Built by BinitexService in VLAVI’s name

What happens, step by step

  1. 1The recruiter sets up a campaign: who to call, when, how many times, and the conditions the agent reads out.
  2. 2The call planner keeps to the calling hours and daily limits and starts each call.
  3. 3The agent calls from VLAVI’s own number, asks the questions in VLAVI’s script and listens to each answer.
  4. 4After the call, the system copies the recording, the transcript and the answers to VLAVI’s own storage. It checks each copy before it deletes anything anywhere else.
  5. 5The recruiter opens the call, sees the answers, the transcript and the recording, and decides what happens next.

VLAVI Group

A staffing company that wanted ten times more first calls.

Client
VLAVI Group, Riga
Business
Welders and metal-structure crews hired out to Norway, Sweden, Finland and Germany
Contract
September 2026
Runs in
VLAVI’s own cloud account in the EU
Status
Tested by VLAVI’s recruiters on real phone lines

Before

A recruiter called every applicant, asked a fixed set of questions, read out the conditions and typed the answers in by hand. Applicants come from the Baltics and other EU countries, and VLAVI wanted ten times as many first calls without ten times as many recruiters.

What we built

An agent that calls from VLAVI’s number, checks that it is a good time, asks the candidate to agree to the recording and works through the interview for the role. Recruiters run calling campaigns over their candidate base and open each call with its answers, transcript and recording.

Where it stands

VLAVI’s recruiters test every version on real calls and send written notes. The notes from the test on 26 October were in production that night. Until VLAVI approve the final script, the agent calls only numbers they have approved.

  • 10×more first calls, VLAVI’s target
  • 21automatic checks on the live system every morning
  • 0Binitex servers in the call path

Design rules

Four rules we built the system around.

The agent judges nobody.

It records what the candidate says and passes it on. It does not score, rank or rate anyone’s English. Every decision stays with a person, and the system stays clear of automated profiling under GDPR.

Recordings reach your storage before anything is deleted.

The system copies each recording and transcript to your storage and checks the copy. Only after that check may the voice service delete its own copy.

Everything runs in your name.

The phone number, the voice service, the cloud account and the code all belong to VLAVI. If Binitex stopped tomorrow, the calls would go on.

The agent says your words.

Questions and conditions come from VLAVI’s script. When a candidate does not understand a question, the agent uses a simpler version that VLAVI approved instead of making one up.

How we start

One call type, tested on real lines

  1. 01

    Listen to your calls

    We go through recorded calls with the people who make them and write down the questions, the conditions and the moment a person must take over.

  2. 02

    Build it in your account

    In your own cloud account, with your own phone number. At first the agent calls only the numbers you approve.

  3. 03

    Test on real lines

    Your team takes calls from the agent and sends notes. We change the script and the timing until it sounds right to them.

  4. 04

    Open the dialler

    Campaigns go out to your candidate or customer base, with the calling hours, retries and daily limits you set.

Why Binitex

We have built systems that cannot stop for a day since 2007.

2007Year we started
200+Systems delivered
EURiga and Daugavpils, Latvia

You hear the voice. Most of the work sits around it: a dialler that keeps to calling hours, records that survive a failed upload, and a console that shows each call with its answers. We have built that kind of software since 2007.

What’s next

Tell us which call your team makes all day.

We will tell you whether an agent can take it, what stays with a person, and what a pilot on your own phone number would cost.

Describe one call

Sending your message…Thanks. We will come back to you within one business day.We couldn't send your message. Please try again, or email us directly.

A person reads it and answers within one business day.

Prefer to talk?

Book 30 minutes with our CEO. Bring a recording of a typical call if you can.

Book a 30-minute call

Riga · Daugavpils, Latvia